We are seeking motivated and customer-focused Live Chat Support Representatives to assist customers through real-time chat. This is a remote position that requires excellent written communication skills, attention to detail, and the ability to handle multiple chats simultaneously while providing accurate and friendly support.

Key Responsibilities

Respond to customer inquiries via live chat in a timely and professional manner
Provide accurate information about products, services, and policies
Resolve customer issues efficiently while maintaining a positive tone
Handle multiple chat conversations simultaneously
Document customer interactions and update records as needed
Escalate complex issues to the appropriate team when required
Maintain confidentiality and follow company guidelines
Meet quality, productivity, and customer satisfaction targets

Requirements & Qualifications

Excellent written communication skills in English
Strong typing and computer skills
Ability to multitask and manage multiple chats
Reliable internet connection and a quiet workspace
Basic computer knowledge (browser use, email, chat systems)
Customer service experience is a plus, but not required
Ability to work independently and meet deadlines

Work Schedule

Full-Time: 35–40 hours per week
Part-Time: 15–30 hours per week
Flexible shifts may be available, including evenings or weekends

Compensation & Benefits

Competitive hourly pay
Flexible work hours
Work from the comfort of your home
Paid training (if applicable)
Performance bonuses or incentives (where applicable)

Ideal Candidate

Detail-oriented and dependable
Friendly, patient, and professional
Comfortable working in a fast-paced online environment
Passionate about helping customers

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Apply to WFH Live Chat Support - Full time / Part time