We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. The CSR will serve as the first point of contact for customers, providing prompt and accurate support via phone, email, chat, or in person. This role focuses on resolving issues, answering inquiries, and ensuring a positive customer experience.

Key Responsibilities

Respond to customer inquiries through phone, email, live chat, or social media
Resolve customer complaints and issues in a professional and timely manner
Provide accurate information about products, services, and company policies
Process orders, returns, refunds, and account updates
Document customer interactions in CRM systems
Escalate complex issues to appropriate departments when necessary
Follow company procedures and service standards
Maintain customer satisfaction and retention

Required Skills & Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous customer service experience preferred
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Ability to remain calm and professional under pressure
Basic computer skills and familiarity with CRM tools
Reliable attendance and punctuality

Preferred Qualifications

Experience in call center or remote customer support
Familiarity with ticketing systems (Zendesk, Freshdesk, Salesforce, etc.)
Bilingual abilities a plus

Benefits

Paid training
Health, dental, and vision insurance
Paid time off and holidays
Career growth opportunities

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